FAQ

1. How can I modify my order or delivery address after payment?

You can contact customer service to modify the order information within 24 hours after payment and before the order is shipped. Once the order enters the shipping process, the delivery address and product information cannot be modified. Please confirm the order information carefully before payment.

2. Why is my tracking number not updated?

After the order is shipped, the logistics information needs 24–48 hours to be updated by the logistics system. If there is no update for more than 3 working days, please contact our customer service to check the package logistics status.

3. Can personal care products be returned after opening?

Due to personal hygiene and product safety considerations, opened, used or damaged personal care products do not support return and exchange services, except for product quality problems confirmed by our official inspection.

4. How long does the refund take to arrive?

After we approve your refund application, the refund will be processed within 3–5 business days. The specific arrival time depends on the processing rules of your payment platform, generally 3–10 working days.

5. Is your personal care product safe for sensitive skin?

All our products are made of mild and safe raw materials, without irritating ingredients, and have passed professional skin safety tests. Most products are suitable for sensitive skin. We recommend that you read the product ingredient list and usage instructions carefully before use, and do a skin test first if you have extremely sensitive skin.

6. What should I do if the product is damaged or missing after receiving the package?

Please take photos or videos of the damaged product, package and missing items within 48 hours after receiving the goods, and send them to our customer service. We will verify the situation as soon as possible and provide refund, reshipment or partial compensation solutions according to the actual situation.