Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays or outside working hours will be processed on the next business day. Processing time excludes shipping time and is not affected by order volume or seasonal promotions unless officially announced.

2. Shipping Time & Delivery Regions

We provide worldwide shipping services for all personal care products. Standard shipping takes 7–15 business days, while expedited shipping takes 3–7 business days. Delivery time may vary slightly due to remote locations, customs inspection, peak shipping seasons or unexpected logistics delays.

3. Shipping Fees

Shipping fees are calculated based on the product weight, package size and delivery destination, which will be clearly displayed at checkout before payment. We offer free standard shipping for orders that meet our specified threshold, which will be updated on our store homepage from time to time.

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email with a unique tracking number and a tracking link. You can check your package delivery status in real time. Please allow 24–48 hours for the tracking information to be updated by the logistics system.

5. Delivery Notes

Please ensure your delivery address, contact phone number and postal code are accurate before submitting your order. We are not responsible for delivery failures caused by incorrect recipient information, missed pickup or address changes without prior notice. If your package is lost or damaged during transit, please contact our customer support team within 48 hours after the estimated delivery date for assistance.