Return & Refund Policy
1. Return Eligibility & Time Limit
Customers can apply for returns or exchanges within 30 calendar days from the date of package delivery. To be eligible for return, products must be unused, unopened, in original intact packaging, with all original accessories, labels and manuals attached. Opened, used, damaged or personalized custom products are not eligible for return or exchange due to personal hygiene and product safety considerations.
2. Valid Return Reasons
We accept returns for the following reasons: product quality defects, wrong items shipped by our store, damaged products during transit, and significant product inconsistency with the official description. For personal reasons such as incorrect purchase, dislike of product texture or inappropriate style, we support returns in compliance with the 30-day return rule, and customers will bear the return shipping fee.
3. Refund Process
First, contact our customer support team to submit a return application and provide relevant photos or videos of the product and package. After our team reviews and approves the application, we will send a return instruction and return address. Please send back the product according to the requirements and upload the return tracking number. After we receive and inspect the returned product, we will process the refund within 3–5 business days.
4. Refund Method & Time
All refunds will be returned to the original payment account used for the order. The arrival time of the refund depends on the processing rules of your payment platform, usually taking 3–10 business days. No cash refunds are supported.
5. Non-Refundable Situations
We do not provide return or refund services for the following situations: products damaged by human factors, expired products caused by improper personal storage, products purchased through unauthorized third-party channels, and return applications exceeding the 30-day return period without prior communication.